Policies & Special Orders
Special Orders
Here at streamline we are trying to stock our inventory to our customer's need. With that being said, we now are showing inventory availability and accepting Special Orders.
Special Orders on an average takes about 1-3 weeks to receive products from our vendors, as long as the items are not on back order from the manufactures. We will notify you if the item is on back order from the manufacture and if it will take longer than three weeks.
Vendor Average Lead Time
A-Plus Marine Supply 1-2 WeeksAtomic 2-3 Weeks
Bare 2-3 Weeks
Hollis 2-3 weeks
Oceanic 2-3 weeks
Stahlsac 2-3 Weeks
Suunto 2-3 Weeks
Zeagle 2-3 Weeks
Xs Scuba 2-3 Weeks
Thank You for your support!!
Streamline Diving Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.bluegreenexpeditions.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org .
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including but not limited to your name, billing address, shipping address, payment information (including credit card numbers), email address, certification numbers, insurance numbers, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use diveshop360 to power our online store and perform services as an online payment broker–you can read more about how DiveShop360 uses your Personal Information here:
https://diveshop360.com/privacy-policy.html
We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to Streamline Diving, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .
You can opt out of targeted advertising by:
Facebook https://www.facebook.com/settings/?tab=ads
Google https://www.google.com/settings/ads/anonymous
Bing https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/ .
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, either to correct or update the personal information, this can be accomplished via the customer portal at Streamlinediving.com or please contact us through the contact information below.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our Site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators
- Our staff when they (in order to provide support) need to get the information about the client accounts and access.
THIRD PARTY ACCESS TO YOUR DATA
We do not share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us.
LINKS AND EMBEDDED CONTENT
Pages on this Site may include links to third party websites or third party hosted embedded content, like YouTube videos, for example. Links and embedded content from other websites behave in the exact same way as if you visited the other website. These third party websites are not screened for privacy or security compliance by Streamline Diving, and you release us from any liability for the conduct of these third party websites. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Streamline Diving bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
Below you can find a non-exhaustive list of the content services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here:
https://www.facebook.com/privacy/
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here:
https://www.youtube.com/static?template=privacy_guidelines
SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
MINORS
The Site is not intended for individuals under the age of 18 years of age.
AMENDMENTS
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@streamlinediving.com or by mail using the details provided below:
Streamline Diving
1339 E. Strasburg Road
West Chester, PA 19380, United States
TRAVEL POLICY
Travel application/Waiver must be completed by each individual, signed and returned with the applicable deposit as outlined further on the form. Checks must be made payable to Streamline Diving. Final payments are due in full, ninety (90) days prior to the departure date or according to the payment schedule. Unless cancelled within 30 days of booking or at least 12 months prior to the trip, all travel fees paid, including deposits, are nonârefundable unless the trip runs full, and a suitable substitute can be found. Streamline diving reserves the right to cancel a trip/booking due to an insufficient number of participants.
Travel/Cancellation insurance is highly recommended
This is available through many providers. Medical evacuation insurance is required. If you need help identifying a provider, please let us know. After the deposit is paid, revisions may be subject to a fee depending on the policies of the hotels, airlines, dive operators etc.
RETURN POLICY
At Stremline Diving, we offer a 30/90-day Satisfaction Guarantee on all of our merchandise.
You have 30 days to return the merchandise for full refund and 60 days from your invoice date to exchange or return for store credit. All returns must meet our guidelines, please review our full Return Policy carefully.
- Unused items: Items must be unused and in the same condition as when received.
- Original packaging: Items must be in their original packaging, including all manuals, accessories, and packing material.
- Time limit: Items must be returned within 30 days of the invoice date, 60 days for store credit or exchange.
- Return method: Returns can be started email, phone or in store.
- Incorrect shipping address - Once the package is returned to Streamline Diving from shipper the customer will recieve a refund on all the products within the shipment, any shipping cost will not be refuned once shipped out.
You’ll need the original manufacturers labeled packaging with all materials, manuals, tags and blank warranty cards. Books, CD’s, and DVD’s cannot be opened (due to copyright laws). No Restocking Fee will apply to any return, meeting the requirements. Our Return Policy is not applicable for commercial and bulk orders.
Refund Details:
Streamline Diving will refund your original purchase price, excluding shipping fees.
Free Items:
If your original purchase included free items, you must return all associated items to receive a full refund. The retail value of any free items you keep, along with shipping charges, will be deducted from your refund.
Initiate Returns:
You can start the return process via phone, in store or email.
Eligibility Conditions:
Streamline Diving reserves the right to refuse returns or charge a minimum 15% restocking fee if all conditions are not met.
All items must:
Be in new condition.
Be in their original unaltered box, including an intact UPC code.
Include all packing material, blank warranty cards, manuals, accessories, tags, and free items.
Streamline will refund the original purchase price after deducting the retail value of any free items you keep.
Shipping and handling fees are nonrefundable.
Non-Returnable Items:
Special-order merchandise and gift cards.
Any item indicated on the website as nonreturnable.
Defective, Incorrect or Damaged Items:
You have 30 days from the date of invoice to return defective or damaged items.
Defective or damaged items may be repaired, exchanged, or refunded at Streamline Diving’s discretion.
For a full refund, you need to contact us within 5 business days of delivery.
After 5 business days of delivery, you’ll receive the same model or the manufacture's equivalent model instead of a refund.
For unverified defective or damaged items, Streamline Diving reserves the right to refuse returns or charge a minimum 15% restocking fee.
Incorrect shipping address:
Once the package is returned to Streamline Diving from shipper the customer will receive a refund on all the products within the shipment, any shipping cost will not be refunded once shipped out.
Last Updated: March, 2024
